About us
Your One-Stop Shopping Destination for Ceylon Spices
Sri Lanka is basically the largest producer of a wide range of high quality spices and you can bet that a larger percentage of all spices used worldwide are from Sri Lanka. In case you are hearing about this type of spice for the first time, count yourself lucky for visiting us at www.trueceylonspices.com.
Being a Sri Lankan-based spice company, we have done an extensive exploration of the spice industry and gathered all the necessary information about Ceylon spices. As a Sri Lankan company, we pride ourselves with being able to access top quality Ceylon spices. We are unique in the sense that we have put on offer our products in various grades and standards to match the different levels of prices.
We understand how wide the market we are dealing with is and therefore we wouldn’t want to confine ourselves to a certain group of people. We have everything that will fit into your pockets without causing any depressions.
Shipping
All of our items will deliver worldwide without exclusion. We will complete your order within 2-5 days. & send through economy international shipping with registered post or Express shipping with EMS, UPS, Fedex or TNT. The delivery will take 10-35 days as per the destination. The customer is responsible for customs clearances and regulations in the destination.
We able to provide tracking facilities for countries which provide open tracking facility for registered articles. Some countries do not provide open tracking facilities and we are not in a position to track such as articles we dispatched from here. We will proceed inquires with the postal services for unsuccessful deliveries belongs to such as countries, after 35 days.
Specially for US customers, we unable to provide tracking facilities due unavailability of open tracking facility for registered articles of the US.
Return
You may return all unopened and undamaged items purchased from us within 60 days of the order date. We will deduct shipping & handling cost from refunds. If the return is due to our error, we will refund the total payment and shipping cost for the return.
Returns must be made in the original packaging and sent to the contact address mentioned bottom of the page. Please contact us before send a item as return.
If the item has returned back due to incorrect address or slimier error that made by the customer, we will inform you and ask you for a refund or re-shipment. The customer should pay shipping charges for re-shipment. Shipping charges will deduct from refunds.
This privacy policy discloses the privacy practices for True Ceylon Spices (www.trueceylonspices.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Cancellation of a Order
- If a cancellation occurred due to our failure or request , we agreed to refund the full payment to the customer.
- If a cancellation request made by the customer and the order has not been shipped at the time of request has made, we will refund 80% of the payment.
- If a cancellation request made by the customer and the order has shipped at the time of request has made, we unable to refund the payment.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we/ our service providers collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Orders
We request information from you on our order form. To buy from us, you complete the registration form. This information is used for billing, shipping purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
This website will redirect you to provide financial information (like credit card number, expiration date) to the payment gateway, www.2checkout.com. They provide secure payment facilities for www.trueceylonspices.com. www.2checkout.com does not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. Their privacy policy listed here, https://www.2checkout.com/policies/privacy-policy.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately.
Contact
True Ceylon spices,
Gamagoda, Baddegama,
Sri Lanka.
Phone: +94 772 448 418
E-mail: info@trueceylonspices.com
Do not hesitate to contact us for clarifications. We will reply within 24 hours.
Thanks for visit us.
